Ed Bastian embodies a rare kind of leadership, the ability to balance empathy with a deep sense of conviction when the stakes couldn’t be higher. In 2005, he stood alone in bankruptcy court when 180 airlines had filed before him and only a few survived.
At the height of COVID, with Delta’s business literally grounded, he refused to furlough a single employee. He blocked middle seats for over a year because protecting his people mattered more than the economics.
Under his leadership, Delta is now the most admired airline in the world. As Ed said himself, it’s not just a byproduct of their planes or technology, it’s because of a culture obsessed with taking care of its employees, knowing they’ll take care of their customers.
This conversation is about what happens when leaders trust something deeper than data or convention and how the hardest moments don’t build character, they reveal it.
In this episode, you’ll hear and see Ed address:
- How growing up as one of nine kids in upstate New York and spending two years driving his younger brother to chemotherapy taught him that leadership is about service, not position.
- Why he left Delta six months before filing for bankruptcy and what it took for him to come back and lead the restructuring on his own terms.
- The moment his chairman told him during COVID that character isn’t formed in the crucible but revealed by it, and how that truth guided the decisions that would shape Delta’s future.
- The decision during COVID to refuse furloughs and block middle seats for over a year and why protecting his people mattered more than the potential business impact.
