It’s a precarious position for companies: the consumer is warier and more astute but also expects a bespoke experience – an experience constructed by information gathering that data and analytics tech tools make possible.

Risk-taking and boldness are the essence of transformation. In an environment like we’re in today, if you’re not evolving, innovating and adjusting to consumer behavior, you’ll be left behind.

The surge in inflation, which rose in the wake of the pandemic, had identifiable, cyclical and transitory components. It was easy to view these as factors that would right themselves with a simple recession. But what if the story of inflation isn’t that simple?

Management and leadership are neither mutually exclusive nor mutually assured. Though good managers have always been in greater supply than good leaders, it is rare to find both roles well-executed in a single person.

Mental toughness is about challenging yourself to push out of that zone of complacency so that you can face the obstacles that will help you to evolve.