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Grey Matter: Inside the Minds of the People Who Move the World

Brian Moynihan: Chair of the Board & CEO,
Bank of America

Steady at the Helm

When Brian Moynihan became CEO of Bank of America in January 2010, he inherited an institution that had grown rapidly through six major acquisitions in six years in the wake of the worst financial crisis in a generation. From his first days in the role, he moved decisively to simplify what had accumulated, clearing away what no longer served the institution so its greatest strengths could be brought to bear.

What followed was fifteen years of sustained transformation, driven by the same steadiness that defined his earliest days in the role. Moynihan led a digital reinvention that fundamentally changed how the bank served its clients, drove customer satisfaction to record levels, and built an institution that today looks fundamentally different from the one he inherited, while never losing sight of the purpose and obligation that guided him from the start.

In this episode of Grey Matter, Brian Moynihan sits down with Consello Founder, Chairman and CEO Declan Kelly to discuss what it means to lead an institution of that scale through successive periods of historic change, and how staying steady at the helm can shape not just how an organization survives a difficult moment, but what it becomes in the years that follow.

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